Privacy Notice

The Dorset Retreat LTD, trading as Sound Body Balance, is the data controller for the personal information you share with us through this website.

What we collect and why

• Name, email and optional phone — to reply to messages and manage your booking (contract).
• Booking consent and health check answers, emergency contact — to keep you safe during a session (your explicit consent).
• Messages you send us — to answer your enquiry (legitimate interests).
• Technical data such as IP address and device information — to keep the website secure (legitimate interests).

Who we share it with

• Service providers who host the website, store booking data and send email on our behalf.
• Stripe, our card payment processor, to take payments and issue refunds.
• Professional advisers (legal, accounting) where needed.
• Authorities where required by law.

Some providers may process data outside the UK; where they do, appropriate safeguards such as standard contractual clauses are used.

How long we keep it

We keep booking and consent records for as long as needed to provide sessions and meet legal obligations, then delete or anonymise them.

Your rights

Under UK GDPR you can ask to access, correct, delete, restrict or move your data, object to processing, or withdraw consent at any time. We'll respond within one month. You can also complain to the Information Commissioner's Office (ico.org.uk).

Security

We use appropriate technical and organisational measures, including encryption and restricted access, to protect your data. Health information is visible only to Jo.

Cookies

We only use essential storage needed for the website to work. We don't use advertising cookies.

Contact

Email josoundbodybalance@gmail.com.