Refund Policy

We want you to feel completely comfortable booking with Sound Body Balance (The Dorset Retreat LTD). You can cancel your booking and receive a full refund of any deposit or online payment up to 24 hours before your session starts.

Cancellations made less than 24 hours before the session, or if you don't attend, are not refundable.

How to request a refund

To cancel and request a refund, email josoundbodybalance@gmail.com at least 24 hours before your session and we'll refund the card you paid with.

When your money arrives

We send the refund to your bank as soon as we've agreed it. Your bank or card issuer then decides how quickly it reaches you — most refunds appear within 5 to 10 business days, and some banks show it sooner.

Occasionally the refund appears as a reversal, so the original payment simply disappears from your statement rather than showing as a separate credit. If it hasn't arrived after 10 business days, please contact your bank and quote the original payment date — they can trace it from there.

If we cancel

If we need to cancel a session, we'll offer you another date or a full refund — whichever you prefer.